I t Show Off and on Again
Telly shows or movies that constantly finish, exit, or take you lot back to the movie clarification page indicate an issue connecting to Netflix. Follow the troubleshooting steps for your device below to resolve the issue.
Android phone or tablet
Test your internet connexion
Open the Netflix app. Select the menu icon. Note: Some Android devices have a menu push on the bodily device, other devices have an icon you lot tin can select within the Netflix app. Select About. Within the Diagnostics section, select Network. Select Start Test. If your connection test was unsuccessful, you'll desire to achieve out to the manufacturer for assistance connecting your device to the internet. OR Only try another internet-based app. If other apps are non working either, you'll want to reach out to the manufacturer for assistance connecting your device to the internet. Restart your device If your device is connected to the internet merely you are nonetheless getting the error, plough your device completely off, then plough it back on. Try a dissimilar network Attempt connecting your device to some other internet source - a cellular data network, a wireless network, or a unlike wireless network than the one you're currently continued to. If you are still having trouble or take whatsoever questions nearly these steps, visit your device manufacturer's back up site or your cellular carrier's support site for more than help.
Restart your home network
For this footstep, leave your device and all of your home network equipment powered off and unplugged as a grouping for thirty seconds before plugging each device back in ane by one. Plow off your mobile device. Unplug your modem (and your wireless router, if it'due south a separate device) from power for xxx seconds. Plug in your modem and expect until no new indicator lights are blinking on. If your router is dissever from your modem, plug it in and wait until no new indicator lights are blinking on. Turn your device back on and try Netflix once more.
Better your Wi-Fi point
To improve your Wi-Fi: Motion your router and your device closer to each other. If possible, put them in the aforementioned room. Motion your router abroad from other wireless devices and appliances. Keep your router in an open infinite off the flooring. Routers get amend reception when on a desk-bound or bookshelf.
Restore your default connection settings
If you've changed the connection settings on your device, you'll need to alter them back to default. These settings could include: Custom modem settings. Virtual Private Network (VPN) or proxy service settings. Custom DNS settings. If yous need help irresolute these settings, contact the device manufacturer. Once you've reset these settings, try Netflix again.
Contact your net service provider
Contact your internet service provider. They tin can tell you lot if your modem/router is set up and working correctly.
Apple Boob tube
Exam your internet connection
From the main Apple Goggle box bill of fare, navigate to Settings. Select General. Select Network. Select Exam Network. Select OK. Select Yep. Select the download speed y'all expect from your cyberspace connection. If the connectedness exam fails, see Apple's support site for help troubleshooting your Apple tree TV's connection to your home network. If the exam succeeds, go along on to the next step.
Restart your device
Unplug your device from power. Press the power push button on the device once, then wait 1 minute. If your device doesn't have a power button or you can't reach it, leave information technology unplugged for 3 minutes instead. Plug your device dorsum in. Plough your device on and try Netflix once again.
Sign out of Netflix
From the Netflix Domicile screen, open the menu on the left. Select Get Help or Settings. Select Sign out. If y'all're on an error screen: Select More than Details. Select Sign out or Reset. If y'all tin can't find Sign out, press these buttons in society on your remote: Up, Upward, Down, Down, Left, Right, Left, Right, Upwardly, Upwards, Upwardly, Up. Then, select Sign out, Reset, or Conciliate.
Restart your domicile network
Turn off or unplug your streaming media player. Unplug your modem (and your wireless router, if it'due south a separate device) from power for 30 seconds. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and await until no new indicator lights are blinking on. Plow your streaming media histrion back on and try Netflix again.
Amend your Wi-Fi signal
To amend your Wi-Fi: Move your router and your device closer to each other. If possible, put them in the aforementioned room. Motility your router abroad from other wireless devices and appliances. Go on your router in an open up space off the floor. Routers get better reception when on a desk or bookshelf.
Restore your default connexion settings
If you've changed the connection settings on your device, you'll demand to modify them back to default. These settings could include: Custom modem settings. Virtual Private Network (VPN) or proxy service settings. Custom DNS settings. If you lot need help changing these settings, contact the device manufacturer. One time you've reset these settings, try Netflix again.
Contact your internet access provider
Contact your net service provider. They tin can tell you if your modem/router is set up and working correctly.
Blu-ray Player
Restart your device
Unplug your device from power. Printing the power button on the device once, and so expect 1 minute. If your device doesn't take a power push button or you can't reach it, leave information technology unplugged for 3 minutes instead. Plug your device back in. Turn your device on and endeavor Netflix once again.
Sign out of Netflix
Begin from the Netflix Home screen. To open the menu, navigate left and select Get Help. If you don't run across Get Help, navigate up and select Settings or the Settings icon Select Sign out. Select Yes to confirm. If you don't see Get Help, Settings, or the Settings icon: From within the Netflix app, use the arrows on your remote to enter the following sequence: Select Sign out, Commencement Over, Deactivate, or Reset.
.
Up, Up, Downwards, Down, Left, Right, Left, Right, Up, Upwardly, Up, Upwards.
Restart your dwelling network
Plough off or unplug your Blu-ray actor. Unplug your modem (and your wireless router, if it's a separate device) from ability for thirty seconds. Plug in your modem and wait until no new indicator lights are blinking on. If your router is divide from your modem, plug it in and wait until no new indicator lights are blinking on. Turn your Blu-ray player back on and endeavor Netflix again.
Improve your Wi-Fi signal
To ameliorate your Wi-Fi: Movement your router and your device closer to each other. If possible, put them in the same room. Movement your router away from other wireless devices and appliances. Keep your router in an open space off the flooring. Routers get amend reception when on a desk or bookshelf.
Restore your default connection settings
If you've changed the connection settings on your device, y'all'll demand to modify them dorsum to default. These settings could include: Custom modem settings. Virtual Private Network (VPN) or proxy service settings. Custom DNS settings. If you need help irresolute these settings, contact the device manufacturer. Once you've reset these settings, effort Netflix again.
Contact your isp
Contact your internet access provider. They can tell yous if your modem/router is gear up and working correctly.
iPhone, iPad, or iPod bear upon
Restart your iPhone, iPad, or iPod bear on
Printing and concord the side button and 1 of the book buttons at the same time until the sliders appear. Drag the elevation slider to turn your device completely off. If the sliders don't appear, press and hold the Slumber/Wake push button until the red slider appears, and then elevate the slider. Later on 10 seconds, press the Sleep/Wake button. One time your device powers on, try Netflix again.
Test your internet connection
Using a spider web browser, go to fast.com. Wait for the examination to terminate. If your browser shows an error message or the website doesn't load, it means your device isn't continued to the net. You might need to troubleshoot your domicile network or your device's connection to the net.
Check the date and time settings
Tap the Settings icon on the Home screen. Tap General. Tap Date & Time. If the engagement and time are incorrect, tap either the engagement or fourth dimension to adjust them, or simply toggle the Fix Automatically field to On.
Reinstall the Netflix app
Note: Deleting the Netflix app volition also delete any Television shows or movies you have downloaded. From the home screen, tap and hold the Netflix app. Tap Remove app > Delete app > Delete. Open up the App Shop and search for "Netflix." Tap on the costless Netflix app from Netflix, Inc. To install the app, tap the deject icon. Annotation: You might need to enter your Apple ID and password. If you forgot your Apple ID or password, go to the Apple support site for aid. Once installed, try Netflix once more. If yous can't find the Netflix app in the App Store, go to the Apple support site for help.
Restart your home network
For this step, get out your device and all of your home network equipment powered off and unplugged as a grouping for 30 seconds before plugging each device back in one by 1. Plough off your mobile device. Unplug your modem (and your wireless router, if information technology's a separate device) from power for 30 seconds. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug information technology in and wait until no new indicator lights are blinking on. Turn your device back on and effort Netflix over again.
Better your Wi-Fi signal
To improve your Wi-Fi: Move your router and your device closer to each other. If possible, put them in the same room. Move your router away from other wireless devices and appliances. Keep your router in an open space off the flooring. Routers get better reception when on a desk-bound or bookshelf.
Restore your default connection settings
If you lot've inverse the connection settings on your device, you'll demand to change them back to default. These settings could include: Custom modem settings. Virtual Private Network (VPN) or proxy service settings. Custom DNS settings. If you need assistance changing these settings, contact the device manufacturer. Once you've reset these settings, effort Netflix again.
Contact your internet service provider
Contact your internet service provider. They tin can tell you if your modem/router is set and working correctly.
PlayStation 3
Examination your internet connectedness
From the PS3 principal carte, navigate to Settings. If you're not already at the main menu, concord the PS3 button in the heart of the controller, select Quit, then select Yeah to return to the habitation screen. Select Network Settings. Select Internet Connection, then verify it's set to Enabled. If information technology'due south Disabled, make sure to select Enable. Select Net Connection Test. If you are able to connect to the internet, check your date and time settings. If you are unable to connect to the cyberspace, you may be having network connection issues.
Sign out of Netflix
For Japanese PlayStations, use O instead of X to confirm selections. Begin from the PS3 dwelling screen. If y'all're not already on the home screen, concord the PS3 button in the middle of the controller, select Quit, then select Yep. Navigate to the Idiot box/Video Services section and highlight Netflix. Printing X. Immediately after pressing X, press and hold both Start and Select until you see a bulletin asking, Do you want to reset your Netflix settings and re-register? Select Yep. Enter your email address and password and effort Netflix once more.
Reinstall the Netflix app
Uninstall the Netflix app Go to the PS3 Habitation Screen by pressingPS push button >Quit >Yep. Become to the Goggle box/Video Services section and highlight Netflix. Press the Triangle button. Choose Delete. Choose Yes. Reinstall the Netflix app Become to the PS3 Domicile Screen by pressingPS push >Quit >Yep. Go to the Television/Video Services section and choose Netflix. Choose Yep to download information technology.
Restart your home network
Plow off or unplug your video game console. Unplug your modem (and your wireless router, if it's a dissever device) from ability for thirty seconds. Plug in your modem and expect until no new indicator lights are blinking on. If your router is dissever from your modem, plug it in and wait until no new indicator lights are blinking on. Turn your game panel back on and try Netflix again.
Amend your Wi-Fi betoken
To better your Wi-Fi: Move your router and your device closer to each other. If possible, put them in the same room. Motion your router abroad from other wireless devices and appliances. Keep your router in an open space off the floor. Routers get ameliorate reception when on a desk or bookshelf.
Restore your default connection settings
If you lot've changed the connexion settings on your device, you'll need to modify them back to default. These settings could include: Custom modem settings. Virtual Private Network (VPN) or proxy service settings. Custom DNS settings. If y'all need help changing these settings, contact the device manufacturer. Once y'all've reset these settings, endeavor Netflix once more.
Contact your isp
Contact your internet service provider. They can tell you if your modem/router is gear up up and working correctly.
Set-top Box or Streaming Media Player
Restart your device
Unplug your device from power. Press the ability push on the device once, then expect 1 minute. If your device doesn't accept a ability button or you tin can't reach it, leave information technology unplugged for iii minutes instead. Plug your device dorsum in. Turn your device on and try Netflix once again.
Sign out of Netflix
From the Netflix Home screen, open up the menu on the left. Select Go Assistance or Settings. Select Sign out. If you're on an mistake screen: Select More than Details. Select Sign out or Reset. If you can't find Sign out, printing these buttons in order on your remote: Up, Upward, Down, Downwards, Left, Correct, Left, Right, Up, Upwards, Up, Upwardly. Then, select Sign out, Reset, or Deactivate.
Restart your home network
Plough off your device. Unplug your modem and router from power. Wait xxx seconds. Plug in your modem. Wait 1 infinitesimal. Plug in your router. Wait i minute. Try Netflix again. Some modems and routers might take longer to reconnect.
Ameliorate your Wi-Fi signal
To amend your Wi-Fi: Motility your router and your device closer to each other. If possible, put them in the same room. Move your router away from other wireless devices and appliances. Keep your router in an open space off the flooring. Routers get better reception when on a desk-bound or bookshelf.
Restore your default connection settings
If you've changed the connection settings on your device, you'll demand to change them back to default. These settings could include: Custom modem settings. Virtual Private Network (VPN) or proxy service settings. Custom DNS settings. If yous demand assistance changing these settings, contact the device manufacturer. One time y'all've reset these settings, try Netflix over again.
Contact your internet access provider
Contact your net service provider. They can tell you if your modem/router is ready and working correctly.
Smart TV
Restart your device
Unplug your device from power. Printing the ability button on the device one time, then look ane minute. If your device doesn't have a power button or you can't attain it, leave it unplugged for iii minutes instead. Plug your device back in. Turn your device on and try Netflix once more.
Sign out of Netflix
From the Netflix Domicile screen, open the carte du jour on the left. Select Become Assistance or Settings. Select Sign out. If you lot're on an error screen: Select More than Details. Select Sign out or Reset. If yous tin can't notice Sign out, printing these buttons in order on your remote: Upwardly, Up, Down, Downwardly, Left, Right, Left, Right, Up, Up, Upwardly, Up. Then, select Sign out, Reset, or Deactivate.
Restart your habitation network
Turn off or unplug your smart TV. Unplug your modem (and your wireless router, if information technology'south a separate device) from ability for 30 seconds. Plug in your modem and wait until no new indicator lights are blinking on. If your router is split up from your modem, plug it in and look until no new indicator lights are blinking on. Plow your smart TV back on and effort Netflix over again.
Improve your Wi-Fi signal
To improve your Wi-Fi: Move your router and your device closer to each other. If possible, put them in the aforementioned room. Motility your router away from other wireless devices and appliances. Go on your router in an open up space off the floor. Routers become better reception when on a desk-bound or bookshelf.
Restore your default connection settings
If y'all've changed the connection settings on your device, you'll need to modify them back to default. These settings could include: Custom modem settings. Virtual Private Network (VPN) or proxy service settings. Custom DNS settings. If you demand assist changing these settings, contact the device manufacturer. Once you've reset these settings, try Netflix again.
Contact your internet service provider
Contact your internet service provider. They can tell you if your modem/router is ready and working correctly.
Xbox 360
Test your cyberspace connection
From the Xbox 360 main carte, select Settings. Select System Settings. Select Network Settings. Select Wired Network or Wireless Network depending on your connection method. Select Examination Xbox Alive Connection. Select Continue. If your connectedness test is successful, go along troubleshooting below. If your connection examination fails, see Microsoft's Xbox support site for more assist
Sign out of Netflix
From the Netflix Domicile screen, open the menu on the left. Select Go Assist or Settings. Select Sign out. If you're on an error screen: Select More than Details. Select Sign out or Reset. If y'all tin't find Sign out, press these buttons in lodge on your remote: Up, Upward, Downward, Down, Left, Right, Left, Right, Up, Up, Upwardly, Upwards. Then, select Sign out, Reset, or Deactivate.
Restart your domicile network
Turn off or unplug your video game console. Unplug your modem (and your wireless router, if it'southward a separate device) from power for 30 seconds. Plug in your modem and look until no new indicator lights are blinking on. If your router is split up from your modem, plug it in and look until no new indicator lights are blinking on. Turn your game console dorsum on and attempt Netflix again.
Amend your Wi-Fi signal
To better your Wi-Fi: Move your router and your device closer to each other. If possible, put them in the same room. Motion your router away from other wireless devices and appliances. Go on your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.
Restore your default connection settings
If you've changed the connection settings on your device, y'all'll need to change them dorsum to default. These settings could include: Custom modem settings. Virtual Private Network (VPN) or proxy service settings. Custom DNS settings. If yous demand assist changing these settings, contact the device manufacturer. Once you've reset these settings, effort Netflix again.
Contact your isp
Contact your internet access provider. They tin tell y'all if your modem/router is prepare up and working correctly.
All other devices
Source: https://help.netflix.com/en/node/458
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